Position Title: IT system Engineer
Location: Remote
Position Type: Contract
Interview Process: Webcam/Skype
Years of Relevant Experience:
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Have the ability to train and lead other team members and new team members on technical procedures and development
- Report Incident Management to the Management Team and escalate any discerning technical issues
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Mandatory skills * Microsoft O365, ability to type 40+ WPM, excellent time management
- Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Job Type: Contract
Pay: $10.00 - $20.00 per hour
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Required)
- type 40+ WPM: 1 year (Required)
- call center: 3 years (Required)
Work Location: Remote
Company:Info Origin Inc.Location:- - USJob Types:Full TimePost Date:June 2, 2022Valid Through:July 2, 2022Est. Salary:USD 10 - 20 / HOUR