Work from your home while making a difference with the nation's elite behavioral health organization!
ProtoCall Services is a national leader in crisis intervention, assessment and access services to the behavioral health field. We are also 100% remote! As we continue to grow our team, our employees' health and safety remains a top priority, and our years of experience supporting a remote workforce has allowed our staff to continue taking calls from the comfort of their homes without risking themselves or their loved ones by attempting to come to an office. Our close-knit community supports each other virtually, maintaining a culture of connection and engagement.
Established in 1992, ProtoCall's customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of over 400 organizations who look to our call takers to provide effective and compassionate access to services 24 hours a day, 7 days a week, as coverage that they typically could not otherwise afford.
Your Day to Day
You are responsible for being the first contact of all applicants and supporting them through the hiring process. You have strong attention to detail and ability to review and move applicants to the next stage of the hiring process. You often work with highly sensitive organizational information and data, that requires a high level of discretion, tact, understanding of personnel-related laws and regulation involving such information and sound personal judgment.
Work at ProtoCall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. During times of stress, this includes but is not limited to staying focused on work tasks and productively using time and energy, presenting a positive disposition, maintaining constructive interpersonal relationships and developing and maintaining appropriate self-care strategies to alter conditions that create stress and to sustain physical and mental health.
Recruiting
- Application review and screening
- Maintaining electronic applicant folders and tracking systems
- Provide technical support to applicants
- Fielding applicant questions
- Day to day contact with applicants via email and phone to ensure that the applicant is actively engaged in the process.
- Ensuring applicants complete internet verification forms
- Sending assessment link to qualified applicants and tracking completion rates
- Provides exceptional employee experience for candidates and the hiring teams throughout the recruitment process
- Interview scheduling and Coordination internal and external
- Keeps abreast of current trends in recruitment and social media
- Supports all recruiting initiatives and functions
Onboarding
- Processing accepted offers and sending off background authorization forms.
- Prioritizing applicants to ensure recruitment metrics are achieved for call center new hires.
- Updating recruitment dashboard weekly
- Sending off surveys to applicants and new hires
- Ensure that I-9 documentation is completed and entered into the E-Verify system.
- Send new hire packets and ensure new hire paperwork is completed.
- Ensuring new hire checklists are completed
- Conducts people services portions of new hire training
- High School Diploma
- Ability to work independently and as a part of a team, providing support to the recruitment program.
- Knowledge of recruiting laws and practices.
- Detail oriented with strong organization skills
- Excellent verbal and written communication skills and ability to conduct effective individual and group presentations
- Computer literate
- Exhibit the highest degree of professionalism and integrity.
- Possess the accountability and personal responsibility to own and drive results.
- Strong communication and interpersonal skills with the ability to work effectively with external vendors, potential job candidates and internal employees for referral.
- Proven ability to work under pressure while maintaining a positive team attitude.
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.