We're looking for a full-time kick-ass CSM that we can groom into management.
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If you're type-A, highly-energetic, management material, and you're looking for a startup you can grow with, and let your magnetic personality shine... There may be a fit!
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You rock. We rock. You've been waiting to take that next career step, and this just might be it.
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In short, we're a Lead Generation and appointment setting agency that has the most cutting-edge program we've ever encountered for sales growth.
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We need someone who can build and maintain relationships with our clients, while managing the Customer Success Rep team, and performing rockstar quality assurance on each account -- and reporting success via video to our clients.
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What You'll Do
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You'll oversee customer success and perform strategic account management. You'll build and maintain relationships with our clients, report their awesome results each month, and work to generate referrals and reviews from them.
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In techy non-English terms... Here's what you'll be doing:
-- Facilitate account renewals, reporting & will manage the team working behind the scenes to success.
-- Guide the on-boarding, rollout, and account management from the closed sale to renewal and referral.
-- Work with the Sales team to develop strategies to promote account growth and increase client satisfaction.
-- Develop a deep understanding of LeadRoll process, our market, and our customers' needs
-- Develop a successful NPS system that integrates with our process.
-- Build new fundamental process, reports, and systems with tools like Google Sheets and Zapier.
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What We'll Love About You
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-- You execute excellent coaching, training, project management, and have a magnetic personality that just makes people respect you (dare I say, even LIKE you) when you speak.
-- You're great on video.
-- You're well organized, can do multiple things at once, and the ability to communicate effectively with C-Level customers without being intimidated.
-- You can manage a Customer Success team in a SaaS, agency, or startup environment.
-- You are technically savvy and highly organized (spreadsheets and automation experience is a plus). Things bother you when they're not done with excellence... But you're sweet about correcting others, and treat it like a coaching opportunity.
-- You have a passion for helping others and solving complex problems in creative ways, and get pumped when your team wins.
-- You are a team player who performs well independently, and you're eager to continually hone and improve skills. You want to be grade A, top notch talent, and you want to work with the best in their field.
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*NEXT STEPS:
If you're interested, submit resume, cover letter and a short video introduction of yourself along with your answer to these questions:
We want to know who you are and what makes you tick. Please take a minute to reflect on these questions and then record your responses. Feel free to pause the Loom video in between each response.
1. Tell us a little about yourself, your background, and your interests (personal and professional)...
2. What excites you about working with us at LeadRoll?
3. Tell me about a challenge you experienced when working with or managing a team member. What made that interaction(s) difficult? Did you find a resolution? If so, how did you approach that conversation?
4. What has been the best role you have had to date, and what made it so rewarding?
5. If you had 20% of your week to pursue any skill, what would you choose to do?
6. I'd love to know what are you most looking forward to this summer. : )
If you seem like a fit, we'll interview, and take it from there.
Check us out: https://leadroll.co/
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Job Type: Full-time
Salary: $3,000.00 - $4,000.00 per month
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Commission pay
Experience:
- Customer service: 2 years (Preferred)
Work Location: Remote