Bilingual Call Center Representative – AdventHealth Medical Group
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Monday-Friday 8am-5pm
Locations: Positions available in Orlando, Winter Park, Kissimmee, Celebration
The community you'll be caring for: Opportunity to Work at Over 150 Different Locations across Central Florida with Multiple Medical Specialties such as:
-
- Behavioral Health
- Cardiovascular
- Diabetes and Endocrinology
- Digestive Health
- Neurology
- Oncology
- Orthopedics
- Pediatrics – Primary Care and Specialty Services
- Primary Care/Family Medicine
- Surgical Specialties
- Urology
- Vascular Health
- Weight Loss
- Women's Care/OBGYN
The role you'll contribute:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
The value you'll bring to the team:
- Communicates in a cordial, professional manner with patients via phone.
- Transfers incoming callers to appropriate department / location when necessary.
- New patient registration (inputting demographic information, insurance information, etc.).
- Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
- Works with online scheduling system and EHR.
The expertise and experiences you'll need to succeed:
Minimum qualifications:
- High School Graduate or Equivalent
- Previous customer service experience
- Bilingual
Preferred qualifications:
- Medical office or medical call center setting experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.