Lifeforce is a health company powering peak performance in mid-life. Our mission is to improve the quality of life for +1mn American adults.
By combining robust at-home diagnostics, custom nutraceuticals, safe, effective pharmaceuticals, expert clinical support, and an integrated digital-first member experience, Lifeforce equips adults to live at their best for themselves, their families, and their communities. We are launching this business in February 2022 in close partnership with Tony Robbins, Peter Diamandis, and M13. We are hiring Performance Guide with a passion for using technology, personalized care, and a compelling member experience to help people improve their health and optimize physical and mental performance.
At Lifeforce we believe that performance is personal for each and every member. We pride ourselves on meeting people where they are and getting them where they want to go.
As a Performance Guide, you will work alongside our clinicians to build relationships with our members, understand their unique goals and needs, go above and beyond to solve problems and navigate them smoothly through our process, and educate them on how our diagnostic tests, supplements, pharmaceuticals, and expert care combine to support their peak performance. This position represents an amazing opportunity for ambitious performance guides with a passion and gift for delivering high-touch, ongoing member support.
Leverage your experience to be a trusted advisor for our members by:
- Understanding our members' needs through active listening and clear communication.
- Being able to listen, talk, and type all at once through multi-channel communications such as phones, email, and chat.
- Operate from a perspective of truly caring about our members and creating value for them.
- Be available to respond quickly to our members.
- Delighting members by anticipating their needs and going above and beyond to solve problems.
- Build relationships through listening, honesty, and empathy.
- Support members by helping to translate their health and performance plans in a way that they can take practical actions.
- Leverage technology and internal resources to provide data-driven and fact-based information focused on getting to best results for members.
- Influence member behavior by educating members, providing options, and assisting with navigating their performance journey.
- Use problem-solving and critical thinking capabilities to identify and understand the barriers members are negotiating.
- Thorough knowledge and understanding about the products, services and options available to members.
- Excellent follow up and time management skills, ensuring that members are receiving scheduled follow up communications that align with their performance goals.
- Prior experience with Zendesk experience is desired but not necessary.
You Will Love This Job If:
- You are dedicated to improving the quality of life of members by providing above-and-beyond, personalized, patient-centered support. You are passionate about performance optimization, nutrition, health, wellness.
- You are excited by problems and try to solve them with creative, elegant, and simple solutions. You have a natural intellectual curiosity that drives you to find out how things work and if they can work better.
- You value collaboration and feedback. You can communicate your views in clear terms — to your peers as well as outside of your immediate team. You are willing and able to help your teammates grow by demonstrating best practices, providing (and receiving) respectful and constructive feedback, and sharing your unique insights with everyone.
- You enjoy working in a fluid environment, defining and owning priorities that adapt to our larger goals. You can bring clarity to ambiguity while remaining open-minded to new information that might change your mind.
- You are happy to fill in the gaps to reach a goal where necessary, even if it does not always fit your job description.
- You have a genuine interest in what good technology can do to help people and how a positive attitude about tackling challenging problems in an important industry.
- You're a happy warrior - as long as you're in a great environment with intelligent, caring people all working together toward a common aim, you're comfortable working hard.
- You're wired for learning and change, not being afraid to fail.
- You leverage your agility and strong collaboration mindset to drive successful outcomes in your work-we are a new organization with a start-up mentality.
- Thinking about the big picture is vital for you, but YOU sweat the details.
- You are comfortable engaging via phone, email and/or chat, while maintaining a confident, professional, and kind demeanor that respects the members journey at all times.
You Should Get In Touch If:
- You have at least 2 years of experience in a performance guide role, Tier 2 customer support, or a similar role providing high-touch customer support.
- You are interested and knowledgeable about the healthcare, wellness, fitness, or nutrition industries.
- You have a knack for quickly acquiring proficiency in technology,such as laptops, software applications, phone systems, etc.
- You thrive in a performance-based high-touch service environment (preferably with an inbound/outbound telephonic component).You have a high level of emotional intelligence (EQ).You communicate clearly and effectively in all forms of communication including emails, texts, phone conversations, and messaging apps.
- You are a creative problem solver who approaches all challenges with curiosityYou thrive in a highly collaborative, fast-paced atmosphere, working with all levels of the organization.
- Strong time management skills and can work independently with minimal supervision.
- You are open to a fully-remote role, with a 5% travel expectation.
What We Offer:
- Compensation commensurate with your experience.
- Paid time off / sick leave.
- Health, Dental and Vision.
- 401K
Job Type: Full-time