Position: Inside Sales Supervisor
So who is Intoxalock?
With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 4,500 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.
Intoxalock is a workplace you can be proud of- Last year our products stopped 243,000 start-up attempts by drivers who were legally intoxicated. We were named a Top Workplace again in 2021 locally. Those results are hard to beat!
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Is this role for you?
The main focus of this role includes:
1. Meet and/or exceed monthly, quarterly and yearly team and company sales targets.
2. Select, manage, coach and develop a high performing team of sales associates.
3. Monitor productivity of associates and generate reports. Monitor call volume to ensure service levels are attained. Make necessary changes in staffing based on day of week, call volume forecast, other anticipated events.
4. Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
5. Monitor sales calls to observe employee demeanor, technical accuracy and adherence to call flow and company policies.
6. Provide both positive and negative feedback to associates and deliver associated corrective action.
7. Answer questions and recommend solutions to address customer complaints.
8. Provide communication and follow up to ensure associates are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
9. Study and standardize procedures to improve efficiency of subordinates.
10. Create and maintain a winning culture among workers; motivate associates, recognize successes and resolve grievances.
11. Meet regularly with Sales Manager and provide detailed reporting on the overall performance of the team.
12. Develop and maintain interdepartmental partnerships to resolve customer issues.
13. All other duties as assigned.
What we are looking for in a candidate:
1. High School Diploma or GED; Bachelor's degree preferred. 2 years progressive leadership experience required, preferably in a call center environment.
2. Strong verbal and written communication skills, computer skills, including Microsoft Office programs and adaptability.
3. Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
4. Effective problem solving/process improvement skills used to identify and resolve operational, customer-facing and/or employee relations problems.
What can you expect from Intoxalock:
- A comprehensive and highly competitive benefits package
- An investment in our employees' professional development and growth
- On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
- The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands
- The ability to work remotely without the need for you to relocate
- Free benefits like dental!
Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information