To apply for this position, please go to the following URL to complete our application form: https://www.nashvillenutritionpartners.com/billing-specialist
WHO WE ARE
At Nashville Nutrition Partners, we are setting a new standard in nutrition and wellness by transforming the way clinicians practice and the way clients think about and experience their health. Our team of 11 registered dietitians provide medical nutrition therapy and nutrition counseling via telehealth to clients using a non-diet, Health At Every Size® approach.
POSITION SUMMARY & DESCRIPTION
This is a remote, work-from-home position; we welcome applicants regardless of location.
This position supports the billing and administrative side of the business at NNP. We strongly believe in providing our clients with a transparent, reliable, and efficient billing experience to ensure that they are able to make informed decisions about accessing care.
This position will own all the billing aspects with support and direction from the Chief of Staff, while also completing administrative tasks when needed, mostly in the form of data collection and client communication.
The ideal candidate is an organized person who is comfortable talking with clients about scheduling and billing, is passionate about great client care, and views billing as a puzzle meant to be solved. NNP will train the Billing and Administrative Specialist on our billing system and there will always be support support/assistance, but insurance policies change and the candidate would need to be comfortable adjusting when that occurs. While previous experience in healthcare billing would be great, we are open to people who are willing to learn and improve upon our current processes over time.
REPORTS TO
Chief of Staff
RESPONSIBILITIES INCLUDE
- Verify insurance benefits for clients either through Availity or by calling insurance companies
- Submit claims to insurance companies through our EHR (SimplePractice)
- Work with insurance companies and clients to address claim denials
- Communicate with clients on billing status, using compassion and empathy in difficult conversations
- Track billing progress via dashboards and present out on information regularly
- Work with other providers to get referrals and diagnoses for clients' billing
- Communicate with clinicians regarding scheduling, billing
- Communicate with management regarding billing metrics and streamlining of billing processes
- Assist with various miscellaneous tasks as assigned by leadership
SKILLS & KNOWLEDGE (Required)
The ideal applicant demonstrates full commitment to integrating the following skills and knowledge into their professional practice:
- Empathetic, compassionate, and patient
- Exhibits cultural competence and the ability to communicate with dignity across diverse populations, including but not limited to the LGBTQIA+ community, BIPOC, and people who are neurodivergent
- Organized and detail-oriented
- Able to work and prioritize independently on tasks assigned
- Able to lead and manage client-facing communication, including client intake and scheduling as needed
- Excellent written and communication skills
- Finds creating efficient processes interesting and fun (we don't assume we know how to do it the best - we want to learn from you!)
- Connects with practice's mission & values
- Experience with G-Suite applications and web-based programs
- Ability to maintain confidentiality
- Ability to think critically and problem solve in challenging and complex situations
- Ability to be flexible and adaptable to clients' needs, demonstrating a high level of professionalism and maturity
- Ability to work in a highly collaborative, multidisciplinary, team-oriented environment
- Ability to create space for your own mental, emotional and physical well-being
- Excited to be a part of the NNP team!
SKILLS & KNOWLEDGE (Preferred)
The following experiences are not required, as we provide on the job training, but would be beneficial to possess:
- Experience working in healthcare
- Experience working in billing
- Experience with SimplePractice or Availity software
COMPENSATION & BENEFITS
We are regularly updating our benefits to provide our employees with what they need. At the moment, we provide:
- Hourly, $20/hour with an estimated 30-40 hours a week
- Flexible schedule
- Remote work environment
- Company computer
- An organization that views you as a full person, with a life outside of work
In the near future we hope to provide medical benefits, and within the next year we plan to provide retirement benefits.
WHO SHOULD APPLY?
YOU! Yes, you. Remember that you don't have to meet 100% of the qualifications or be excellent in everything listed in the "Skills & Knowledge" section to apply. If you're not up to speed in every area, tell us how you plan to grow, develop, and close your skill gaps. Everyone at NNP is actively working to improve. If you can recognize your strengths, be aware of opportunities for growth, and then commit yourself to that growth, then we are your people.
We believe that the lack of diversity disproportionately hurts the most marginalized people in society, including people of color, people from working-class backgrounds, women, and LGBTQ people. Because we are committed to providing excellent care to all people, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
DEADLINE TO APPLY
We will be accepting applications until Monday, May 2nd. To apply, please complete the form below. We look forward to meeting you!
Job Type: Full-time
Salary: $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday
COVID-19 considerations:
This is a virtual, work-from home position.
Work Location: Remote