Logistics Coordinator :
Location: ARTA is headquartered in NYC. Preferably, candidates will be based in the New York City area, but candidates in other locations within the U.S. will be considered.
Who We Are:
ARTA is a logistics company focused on enabling global commerce for objects requiring extra care - including art, antiques, and one-of-a-kind items. We aim to make light work of heavy tasks and are building logistics technology that not only protects the world's precious goods but also enables elevated commerce experiences for users and merchants alike.
ARTA is backed by notable VCs like Notation Capital and Corazon Capital as well as key players in our industry. We have proven we can produce results for both our merchants and logistics partners; now it's time to push the industry even further.
The Position:
As a Logistics Coordinator at ARTA, you play a critical role in executing the daily shipment activity for our partners processing a high volume of orders. You'll build relationships with packing and transportation partners to ensure needs are met. You will leverage our proven processes and technology platform to manage shipments and solve challenging logistics problems for our customers. This position will report to the Director of Operations.
What you'll do:
- Respond to customers with a sense of urgency to provide an excellent customer experience.
- Proactively identify opportunities to improve operational efficiency.
- Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
- Analyze customer inquiries and provide quality and timely insights and updates to customers.
- Manage partner relationships for packing and transportation.
- Ensure all shipments are assigned and handled by carriers to meet customer expectations.
- Work closely with internal Account Management and Operations Associates to improve procedures.
- Additional tasks as deemed necessary.
What you bring:
- Exceptional organization, time management, and prioritization skills, and the proven ability to balance multiple tasks and deadlines.
- High level of experience with Google Sheets.
- General knowledge of Parcel, 3PL, or LTL shipping.
- Comfortable with high volume phone check-ins with partners.
- Familiarity with SQL is a bonus.
Why you're excited about us:
- You'll be a key member of the operations team helping take the company to the next stage of growth and beyond.
- Full medical, vision, and dental insurance.
- Generous vacation and holidays.
- Fully remote work.
- Fun virtual office environment and passionate team.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Shipping & receiving: 1 year (Preferred)
Work Location: Remote