Description:
Purpose
To keep displays, coolers, and shelves in the grocery, bulk, refrigerated, and frozen departments clean and fully stocked in a timely manner; to provide prompt, friendly, courteous customer service in a timely manner.
Responsibilities
I. General
- Follow the Core Values as defined by EEFC's Core Value statement.
- Provide exemplary customer service to both customers and staff.
- Accurately communicate what the Co-op is and the process for becoming a member.
- Familiarity with store layout, products, and services.
- Familiarity and understanding of emergency procedures.
- Stay up to date with current storewide and departmental communications, policies, notices, and logs.
- Abide by Co-op policies as delineated in the Employee Handbook.
- Willingness and ability to learn to meet the changing needs and requirements of the job.
II. Departmental - Stocking
- Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines.
- Front and face items on shelves.
- Rotate older stock to front of shelf to make space for new stock.
- Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
- Assure items are accurately labeled with signs, PLU, expiration date, and price labels.
- Follow and understand UPC labeling. Report price discrepancies to buyers & POS staff.
- Maintain stocking lists for later shifts. Notify buyers of out-of-stocks.
- Take inventories of department stock as requested.
- Keep back stock organized and properly labeled according to departmental guidelines.
- Follow appropriate safety protocol for stocking and make sure all areas are maintained in a safe manner.
- Perform other tasks assigned by supervisor or manager.
III. Departmental – Customer Service
- Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary.
- Offer suggestions for purchases and ways to prepare products.
- Have thorough knowledge of the special order process.
- Do cart runs and customer carry outs as requested.
IV. Departmental - Receiving
- Prepare and safely maintain storage areas for incoming deliveries.
- Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies.
- Help with unloading and receiving deliveries.
- Sign for deliveries with appropriate adjustments noted on invoice and route invoice to Receiver.
- Rotate overstock into storage as necessary.
- Process special orders per the special order procedure guidelines.
V. Departmental – Department Maintenance
- Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking.
- Remove trash promptly. Sweep and mop floor.
- Keep departmental equipment in appropriate location and in working order.
- Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems.
- Record department shrink promptly and accurately.
- Participate in periodic inventory counts.
- Do replacement ordering as needed.
Required Skills and Qualifications:
- General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 50 lbs. alone on a regular basis and 75 lbs. with assistance using safe lifting techniques; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time; climb a ladder.
- Able to produce quality work within the established deadlines.
- Retail or other experience serving the public.
- Familiarity with natural foods.
- Must enjoy interacting with and serving the public.
- Must have a friendly and outgoing personality and a positive attitude.
- Ability to handle multiple demands and stay calm.
- Accuracy and attention to detail.
- Organized and methodical in action.
- Excellent communication skills.
- Excellent trouble shooting skills. Logical problem solving skills.
- Conflict resolution skills.
- The ability to be reliable for regular scheduled shift work.
- The ability to work a flexible schedule.
- Willingness to work evenings, weekends, and holidays.
Desired Skills and Qualifications:
- Having experience and thorough knowledge of natural foods.
- Experience with digital receiving methods.
- Experience with food cooperatives.
- Familiarity with organic and non-GMO products.
- Previous receiving experience.
Company:East End Food Cooperative Inc.Location:Pittsburgh PA USJob Types:Full TimePost Date:March 13, 2022Valid Through:April 13, 2022Est. Salary:USD 14 - 17 / HOUR