- This position is primarily virtual but may require the employee to support on-site during peak
volumes*
The Role
- The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience
- to all of our current and future customers as well as create a memorable experience for our customers
- on delivery day. They constitute Tesla's front line and are our brand ambassadors, supporting our
- mission to accelerate the world's transition to sustainable energy.
- As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn
- about Tesla through to their delivery day experience. We've created one of the most innovative vehicles
- ever made, and you will help deliver an equally innovative buying and delivery experience.
- To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a
- passion for sustainable energy and the ability to create exceptional client experiences. While individual
- contributions will be recognized, teamwork is essential to achieve the highest level of success.
- We will reward team players who help others succeed and empower the team around them.
- We are hiring for part-time.
Responsibilities
- Engage walk in guests promptly, personally and with the goal of opening the conversation and
ensuring they feel welcome
- Excite, engage and educate prospective customers and current owners through calls, emails or
text and outbound events to educate them about Tesla's product offering and answering
questions
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and
scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and
exceeding individual Sales and KPI targets
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle &
installation process, as well as continued support throughout ownership
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery
appointment
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the
individual customer's needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and
local incentives
- Conduct direct deliveries from Delivery Centers to customer homes
- Perform additional responsibilities as assigned to meet business needs
Requirements
- At least 1+ year of customer service and/or sales experience with proven track record to meet
or exceed goals
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Great attention to detail with strong organization and communication skills
- Proficient with Microsoft Office suite and CRM tools
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age and maintain a valid driver's license and an acceptable and safe
driving record
- Must be able to successfully pass a pre-employment background check
- Legal right to work in the United States
Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Part-Time Employee Benefits
As a part-time Tesla employee, you will receive:
- 401(k) match
- Employee Assistance Program, Sick and Vacation time, and Paid Holidays
- Back-up childcare and employee discounts
- Dependent Care Flexible Spending Account
Company:TeslaLocation:- - USJob Types:Full TimePost Date:March 10, 2022Valid Through:April 10, 2022Est. Salary:USD 68,000 - 80,000 / YEAR