It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be apart of, apply today!
So what does a Customer Service Advisor really do? Think of yourself as someone who will provide extensive troubleshooting with application content via email and chat to Mailchimp customers, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Service Advisor.
As a Customer Service Advisor, you will efficiently and effectively answer users' software and technical questions. You will perform root cause analysis and determine the appropriate course of action. You will contribute to Knowledge Base via technical and process support documentation. You will deliver timely, accurate and professional customer service to all customers by e-mail, and/or chat. You will research and review issues and communicate effective solutions.
So, do you have what it takes to be a Customer Service Advisor?
Requirements:
So, what is it we're looking for? Well since this is a Customer Service Advisor we need someone with at least two plus years of technical and/or product support.
Now let's get technical. We're looking for someone who has demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required. Someone who is well-versed in chat, and email etiquette, with a fine-tuned attention to detail. Someone who has impeccable communication and writing skills.
What else? Well, we need someone who has a general curiosity about how and why things work the way they do. Someone who has the ability to quickly learn and articulate technical concepts. Someone who has the ability to empathize with users and convey confidence through written interactions.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer