Pharmacy Fulfillment Associate | Brightside Health
At Brightside, we're on a mission to deliver life-changing care to people with anxiety and depression. We've made it simple and affordable to get expert, personalized treatment for anxiety and depression–all from the comfort of home. www.brightside.com
Description: Brightside is looking for a Pharmacy Fulfillment Associate to help support day-to-day pharmacy fulfillment operations. This includes engaging in daily standard work around ensuring that patients receive their medication, managing issue resolution, tracking performance metrics, and participating in ongoing process improvement initiatives.
What you will do:
- Support the day to day pharmacy fulfillment operations of the Brightside service, including coordination and direct support to our members and providers.
- Track and serve as the point person to address operations issues in real time.
- Analyze, monitor, and report on key performance indicators (KPI's) related to Brightside's pharmacy fulfillment.
- Monitor and ensure adherence to service level agreements (SLA's) by any Brightside vendors.
- Develop recommendations and execute on plans to improve efficiency and quality across all clinical operations.
- Perform additional duties as required.
You are:
- Experienced in healthcare operations
- Capable of using MS Excel for data entry and analysis
- A meticulously organized and detail-oriented executor
- A proactive problem solver
- Someone who takes initiative and thrives in a semi-structured and dynamic work environment
- An effective oral and written communicator
- Passionate about operations, healthcare innovation, and telemedicine
- Driven to have a positive impact
We are:
- A team of digital health veterans passionate about changing the way people get anxiety & depression treatment
- User-focused, empathetic, and design-driven
- Uncompromising in our clinical standards
- Data-driven and evidence-based
- A team that appreciates balance, diversity, and happiness
- People who have seen depression and anxiety up close, whether ourselves or with people we love, and who want to make an impact
We offer:
- A flexible work environment - work and life should fit well together and leave plenty of time for you to do the things that are important to you: Schedule: Varying 8-5 based on your time zone and mutually agreed schedule.
- 100% Remote Position
- Stellar Healthcare, Dental, and Vision benefits
- 401K
- Paid Time Off, Sick and Personal Days and paid holidays
- Compensation: Competitive based on geographic market and experience
- Room for advancement
Brightside is an equal opportunity employer. We believe that diversity improves our working environment and our ability to offer a high value service to our customers.
We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.
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