Job Title: Expert on demand (Customer Service Associate)
Duration: 12 Months role
Work Location: Beaverton, OR (Hybrid role)
Hours: 5am to 11pm 7 days a week, so flexibility by scheduling is a must! New faces on the team can expect to work Sat & Sun and/or evenings
Language: Spanish/Bilingual (Must have)
Pay Rate : $17/hr - $19.50/hr
Expect to onboard remote and return to work in alignment with the 3/2 hybrid model effective 5.3.22
These roles will be unique in that candidates will be serving Spanish-speaking consumers. Proficiency in Spanish both written and spoken is required.
Job Description:
This role will be unique in that candidates will be serving Spanish-speaking consumers. Proficiency in Spanish both written and spoken is required.
Role:
Answer in-coming telephone, emails, and chats from Consumers. Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available. Drive the relationship with the customer through constant communication maintaining a proactive approach. Maintain kpi's for coverage and service. Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication. Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed. Enter orders for fulfillment requests and follow the order process to conclusion. Track and maintain orders: analyze and interpret system generated reports. Resolve credit issues and allocation holds working through Credit and the Planning team. Ensure accurate and timely delivery of products to accounts. Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Types: Full-time, Contract
Pay: $17.00 - $19.50 per hour
Schedule:
- 8 hour shift
Language:
- Spanish (Required)
Work Location: Multiple Locations