WHO WANTS TO WORK FROM HOME???
Apply Today - we have immediate needs and offer training classes every Monday.
Location: United States (we are hiring nationwide in qualifying states)
- States NOT Eligible for position: Washington, Oregon, California, Arizona, Colorado, New Mexico, Nebraska, Virginia, Minnesota, Illinois, Missouri, Arkansas, New York, Maine, Massachusetts, Connecticut, New Jersey, Rhode Island, Delaware, Maryland, Washington DC.
Job Type: Full-time
Salary: Base of $11 an hour & up to $18.00 per hour (this includes base rate, commission and bonus).
Computer requirements for WORK FROM HOME AGENT:
Windows 10 minimum, High Speed Internet (No WIFI allowed), 4GB of RAM, USB Headset, Webcam, minimum of 2G of free space on your PC.
Pre-employment training is VIRTUAL for 2 weeks. This pre-employment training is a precursor to employment. Each potential new hire (trainee) must complete 2 weeks of pre-employment training. Once a trainee has completed the pre-employment training and pass the requirements they will be hired. Any trainee that does not complete the training will not be eligible for hire.
Job Description:
This Sirius XM job is outbound sales. This is NOT cold calling or Telemarketing. As a Sirius XM Renewal Specialist you will be calling current SXM customers regarding their SXM membership. This position reaches out to customer's offering continued SXM service (they can continue enjoying their favorite non-commercial satellite radio stations again). You will become an expert on products and people as you offer the right solutions Customer Service is also a large part of our Company Mission but in this role you will be focused on selling and upgrading customers.
Summary:
In this position, qualified candidates will be contacting existing customers through leads that will be provided by SIRIUSXM, renewing their subscription and providing exceptional customer service. As an Outbound Sales Representative you will also be responding to inquiries about different products and services and processing payments.
Responsibilities:
- Making Outbound calls to customers with a previous or current SXM subscription.
- Answering customer requests or inquiries
- Upselling products and/or services to the customer
- Identifying and resolving customer issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients' products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications and sales in a computer system
Here is just some of what we have to offer:
- Competitive compensation includes base hourly wage plus weekly uncapped commission and bonus.
- Every Sunday off (Tues, Wed or Thurs other day off)
- Free Sirius XM service
- Benefits Package for FT employees (after 60 days)
- Weekly Direct Deposit
- Bonus for anyone that completes training
- High Energy Sales Environment
- Robust Employee Referral Program
- Overtime offered to Top Performers
- Fun games, weekly incentives and prizes
Job Requirements
- Goal-oriented with a healthy, competitive spirit
- Working knowledge of Window's based software
- High School Diploma or GED
- REQUIRED: previous call center, sales or customer service experience
We take our customers security very seriously, and to that point, all applicants are subject to a background check. Any instances of fraud or theft would not be considered for the Sirius XM program.
We are looking for applicants who want to grow with the company. We promote from within and are always looking for agents with strong leadership and communication skills who are looking to advance in the company!
Job Type: Full-time
Pay: Base of $11 an hour & Up to $18.00 per hour