None.
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master's, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Department
Telephone Services:120080
Department Information
Hours for this position are Saturday & Sunday 3pm – 11pm and filling in other days and times to cover as needed.
Department Email or Phone Number
289-1241
Duties & Responsibilities
Ranking
1
Job Duty
Provide prompt and courteous assistance and information to internal and external callers. This includes telephone numbers, special events and activities, building locations, directions, and emergency information.
Ranking
2
Job Duty
Perform ERP checks, server walk-thru, follow documented procedures to complete preventative system health checks.
Ranking
3
Job Duty
Answer and direct incoming calls in an accurate, efficient, and professional manner, implementing BSU Roll Out the Red customer service.
Ranking
4
Job Duty
Assist callers with questions after the Helpdesk closes on weeknights and over weekends; reset passwords and complete Duo Mobile resets as needed.
Ranking
5
Job Duty
Operate BSU radio communication system for critical and non-critical situations. Relay work information to maintenance, University Police, custodial and housing personnel and maintain log of all radio calls.
Ranking
6
Job Duty
Continually maintain a working knowledge of events occurring on BSU Campus and BSU affiliated activities by using Ball State web pages, calendars, department contacts, news articles, as well as Marketing and Communication postings.
Ranking
7
Job Duty
Respond to and take corrective action in response to system alarms and failures by determining technical priorities based on set standards and procedures. Analyze console messages; use problem/incident notifications and escalation procedures, and other documentation to resolve problems; contact and communicate job and/or system status with applicable System Service team members and support personnel.
Ranking
8
Job Duty
Monitor and provide security for Operations Control Center and the primary data center in Robert Bell Building.
Ranking
9
Job Duty
Gather and analyze data to be used for training and staffing purposes. Train new, temporary, and student employees as needed.
Ranking
10
Job Duty
Serve as essential personnel during severe weather or university crisis situations.
Ranking
11
Job Duty
Assist Unified Communications technicians in testing lines and numbers during installations and repairs.
Ranking
12
Job Duty
Perform other related duties as assigned.
Ranking
13
Job Duty
Maintain regular and predictable attendance.
Posting Number
202100850SF
Number of Vacancies
2
Desired Start Date
12/27/2021
Position End Date (if temporary)
Open Date
02/04/2022
Close Date
02/22/2022
Open Until Filled
No
Special Instructions Summary
Company:Ball State UniversityLocation:Muncie IN USJob Types:Full TimePost Date:February 15, 2022Valid Through:March 15, 2022Est. Salary:USD 22 - 26 / HOUR