Description
SUMMARY
As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing relationships with clients and offering helpful suggestions and solutions to their wellbeing planning needs. You will learn about experiential wellbeing travel and align guest intention with the spa treatments, activities, lectures and workshops to create a life changing Miraval stay.
Experience planners are Miraval experts who move up in the company quickly. This is the perfect position for those who are interested in wellbeing and looking to start a career. In this position you will be trained to be an expert guide for our guests in the areas of Spa and Integrative Wellness. You will be the first contact for guest inquiries and able to forge relationships with clients before they arrive.
Candidates must live within 180 miles of a Miraval Resort to be considered.
Essential Functions
- Deliver superior experience planning for guests of all three Miraval Resorts
- Make authentic connections with Miraval guests both on the phone, via email and chat
- Provide helpful and cooperative communication between departments.
- Attain proficiency in the Miraval catalog of experiences.
- Work independently using resources provided.
- Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.
- Other duties and responsibilities as assigned
Qualifications
PREFERRED QUALIFICATIONS
- Positive attitude, willing to take work in a fast paced environment and thrives with change.
- Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.
- Exceptional time management, detail and organizational skills.
- Professional demeanor with exceptional verbal, written and electronic communication skills.
- Flexible with schedule
Remote Agent Qualifications (position has possibility of being remote after 6 months to 1 year of on-site work and at management's discretion)
- Same as those outlined above but also include the following (further details in Remote Expectations document):
- Work at resort in office twice a month
- High Speed internet
- At home office or space free of distraction and additional noise (pets, children, room-mates, spouses) and within 180 miles (3 hours) of a Miraval Resort.
- Daily Closing report sent to supervision qualifying production:
- Number of emails answered EP inbox
- Number of emails answered Res inbox
- Number of calls received – NEW Skill Sets
- Number of calls received – EP Skill Sets
- Amount of Revenue booked