Description:
The Office Assistant Level II is an advanced customer service position. While still being responsible for answering the phones, setting up new clients, handling some changes to the accounts of existing customers, and helping to greet visitors, this position has increased responsibilities and duties. Positive and professional telephone skills are still essential to this job. This position requires an attention to detail and excellent customer service skills, as it involves the public's first impression of Pet Scoop.
Core Responsibilities:
- Maintain the office environment by answering phones, greeting technicians and visitors, data input, filing and performing special projects.
- Act as tertiary point of contact for incoming calls (Third on phones).
- Answer questions, take messages and transfer phone calls in a professional, friendly manner.
- Provide information to potential clients and actively try to convert these callers to clients by communicating the benefits of our services.
- Set-up new clients by email or phone by filling out common forms and entering data into the computer.
- Enter Forms and tickets for client accounts.
- Check phone messages first thing in the A.M. if needed
- Greet technicians and fellow co-workers in such a way as to make them feel welcome and appreciated.
- Take Credit Card information and Expiration Dates, allowed to charge cards. Assist with PET Pay Automatic Credit Card Processing input when needed
- Help Office Manager with advanced tasks that may include scheduling, invoicing and collections.
- Assist in opening and/or closing of the facility at the beginning and/or ending of each day as needed.
- Attend all staff meetings.
- Backup for Reception
- Listen to messages on answering machine 1st thing in A.M. if needed
- Greeting visitors, vendors, technicians, and job applicants in a friendly/professional manner if needed
- Answer questions, take messages and transfer phone calls in a professional, friendly manner.
- Send complicated billing questions to Office Manager
- Send concern calls to Customer Care Director
- Relay phone messages to office staff and techs as changes come in (utilizing Teams).
- Provide information to potential clients and actively try to convert these callers to clients by communicating the benefits of our services.
- Complete forms, tickets and enter notes on client accounts for adjustments to service.
- Complete special projects assigned by Office Manager
- Work as part of a team and communicate any issues to Office Manager.
- Be a role model and leader for the company culture and values
Qualifications, Knowledge, Skills, and Other Abilities:
- Computer user of proficient skills. Easily able to learn and use Service Auto Pilot, WorkWave, Teams, WORD, EXCEL and misc. other programs.
- Help with advanced office projects as assigned, must have high attention to detail and accuracy
- Must be a self-starter and self-motivated (able to take minimal direction, follow procedures and work without immediate supervision).
- Versatile and adaptable
- 3-5 years office/administrative experience preferred
- Bachelor's degree preferred
- Detail oriented, reliable, organized, and proactive
- Enthusiastic and positive attitude
- Desire to grow and learn and help others do the same
- Participate in continuing education and certification programs when relevant
- Must love to serve people: clients, employees, our community
- Strong interpersonal skills and emotional intelligence, a demonstrated ability to build relationships and effectively connect with others, approachable
Minimum Requirements:
- Committed to handling sensitive and confidential information appropriately
- Able to follow processes in detail, perform duties consistently and reliably on a daily basis
- Proficient in Microsoft Office applications (Outlook mail and calendar functions, Word, Excel, Teams, OneDrive, Sharepoint)
- Must agree to a pre-employment background check and drug screen (excluding marijuana)
Compensation:
- $21-$27 per hour, depending on experience
- Health Benefits, Vision, Dental
- PTO (accumulates at 1.85 hours per week – 96 hours per year)
- 401K matched at 4% after 1 year of employment
- Employee Rewards Program
- Possible work from home option after initial training – up to 40% of time depending on business needs
Company:Pet Scoop IncLocation:- - USJob Types:Full TimePost Date:January 13, 2022Valid Through:February 13, 2022